If you're thinking about a career in retail, there are a few essential skills that you will need to get a good job. These skills include customer care, flexibility, communication, and attention to detail. A computerized assessment may be required. After you have completed the training you can apply to store that are hiring. These jobs typically require a high school diploma or GED.
Customer service skills
Retail requires many customer service skills. Customers need to hear and understand customer service representatives. They must also be able and willing to solve customer problems. It is important to have a strong grasp of technology. Highly valued reps will be able to use online tools to resolve customer problems.
Attention to detail
Many retailers value the ability to pay attention and be meticulous in all aspects of their work. Retailers value employees who are detail-oriented and can work well with others. An employee who is detail-oriented can play a key role in team building and can also take on leadership roles. This trait will set your profile apart in an interview and help make you standout from the rest.
Flexibility
Flexible work is becoming more popular. This is especially true in retail. According to a survey by ManpowerGroup Solutions, over half of retail employees say that workplace flexibility is the most important factor in deciding whether to stay with a company for the long term or seek a new opportunity. This contrasts starkly with other industries that place compensation at the top of their motivations.
Communication skills
Good communication skills are crucial for all positions in retail. It is essential that employees can communicate with each other to complete tasks and get updates. Customers' needs will also need to be understood by employees.
Finance and marketing skills
Many skills are required for retail jobs. Communication skills are essential. Customers need to understand products, be polite, and address complaints with respect. You will need to communicate with customers and other colleagues via phone and in person.
Multitasking ability
Multitasking is a valuable skill. However, it can also prove to be a hindrance. Multitasking can often lead to errors that can negatively affect a person's work or their health. It is particularly dangerous to try and multitask when you're walking down the street.
Potential for career advancement
Retail offers many career opportunities. Sales associates make a median annual salary of $22,000. These employees assist customers with their needs, help prevent loss, manage cash registers, keep the stores clean, and greet customers. Additionally, retail professionals could become managers in other stores or be promoted to other corporate environments.