You will need certain skills to be successful in retail if you are interested in a career. These skills include customer service and flexibility as well as communication. You might also be required to take a computerized assessment. After you complete the training, you are eligible to apply to jobs at stores that hire. This job requires a high school diploma, or a GED.
Customer service skills
A variety of customer service skills are required to work in a retail environment. Customers must listen and be understood by customer service representatives. They must also be able to solve problems. It is important to have a strong grasp of technology. Reps who know how to use online tools in solving customer issues are highly valued.
Attention to detail
Retailers appreciate employees that pay attention to detail. Employees must not only be able to put their clothes in order but also have the ability to work in teams and be detail-oriented. A detail-oriented employee can be a great team player and can even take on leadership and training roles. This trait will set your profile apart in an interview and help make you standout from the rest.
Flexibility
Flexible work is becoming more mainstream. ManpowerGroup Solutions' survey found that over half of retail employees believe that flexibility at work is the main factor in deciding whether or not to stay with a company. This is quite different from other industries where compensation is a top motivator.
Communication skills
For many retail jobs, communication skills will be essential. It is essential that employees can communicate with each other to complete tasks and get updates. They must also be able listen to customers in order to understand their needs.
Finance and marketing skills
Many skills are required for retail jobs. Communication is a key skill in retail. Customers need to understand products, be polite, and address complaints with respect. You will also need to communicate with customers via the phone and with colleagues at other stores.
Ability to multitask
Multitasking is a valuable skill. However, it can also prove to be a hindrance. Multitasking can lead people to make mistakes that could affect their work or their health. It can be particularly dangerous if someone is trying to multitask while they're crossing the street.
Potential for career advancement
There are many opportunities for career advancement in retail. Sales associates, for example, earn a median of $22,000 per annum. They greet customers, prevent loss, manage cash registers and maintain stores in a nice state. Retail professionals can also become managers or move on to other corporate environments.